Shipping Policy
This official website is operated by ssademy. All purchase and order fulfillment behaviors on this website are subject to the binding Service Terms, Privacy Policy, Return Policy, and Shipping Policy published on this official page. By completing a purchase, you acknowledge and agree to all policy provisions stated below.
1. Order Processing Time
All cosmetic orders will be processed for production, packaging and shipment preparation within 1 to 3 business days upon successful payment confirmation. Order processing is suspended during weekends and statutory public holidays. Any pending orders during holidays will be resumed and processed on the next available business day. Processing time excludes shipping transit time and customs clearance delays.
2. Shipping Coverage & Transit Time
We provide international shipping services covering most countries and regions worldwide. Standard transit time varies by delivery destination, excluding processing time, customs clearance hold-ups, and unexpected logistics delays:
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North America: 7–15 business days
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European Economic Area (EEA): 8–18 business days
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Southeast Asia: 5–12 business days
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Other international regions: 10–25 business days
Shipping fees are dynamically calculated based on product weight, shipment destination, and the logistics option selected at checkout. We offer occasional free shipping promotional activities, which are subject to the minimum order threshold and activity rules displayed on the shopping cart page at the time of purchase.
3. Delivery Responsibility & Address Accuracy
Customers are solely responsible for submitting accurate, complete, and valid shipping information, including recipient name, detailed delivery address, postal code, and contact phone number. In the event of parcel loss, return, non-delivery, or delivery delay caused by incorrect, incomplete, or invalid customer-provided address information, all resulting costs including re-delivery shipping fees and return handling fees shall be borne solely by the customer. We will provide a valid logistics tracking number for all orders once dispatched, allowing customers to monitor real-time delivery status via our official website.
4. Customs Duties & Import Charges
For all cross-border international orders, any applicable import duties, consumption taxes, customs clearance fees, brokerage fees, and other local administrative charges incurred in the destination country/region shall be borne by the customer in full in accordance with local customs regulations and laws. ssademy has no control over local customs inspection standards, clearance speed, tax assessment rules, or detention decisions, and shall not be liable for any costs or losses arising from customs procedures.
5. Shipping & Address Modification Rules
Once an order has been dispatched from our warehouse, no further modifications to the delivery address, recipient information, or logistics method will be available. For address or order adjustment requests, customers must contact our official online customer service within 24 hours after order placement and prior to shipment. We reserve the right to reject modification requests if warehouse processing has commenced.
6. Lost & Delayed Package Policy
Package Delay: Standard transit times stated above are estimated and not guaranteed. Delivery delays may occur due to international logistics congestion, customs inspection, extreme weather, carrier operational issues, or other force majeure circumstances. We do not offer compensation for ordinary delivery delays that are beyond our reasonable control. Customers may contact customer service to inquire about logistics progress for overdue shipments.
Lost Package Confirmation & Resolution: If a shipment shows no updated tracking information for 15 consecutive business days or is confirmed lost by the official logistics carrier, customers may submit a lost parcel application to our customer service with the valid order number and tracking proof. After official verification, we will provide two optional solutions for eligible lost packages: free reshipment of the original products or full refund of the corresponding order amount. We reserve the right to deny lost package claims if the tracking information shows successful delivery, parcel detention by local customs, or loss caused by customer incorrect information.
Force Majeure Exception: We shall not be held responsible for package delay, loss or damage caused by force majeure events including but not limited to natural disasters, war, policy lockdown, customs policy adjustment, and other uncontrollable circumstances.